How long does delivery take ?
In the UK, all our products are shipped via DHL. Although this is not a Guaranteed service, 99% of our parcels are delivered next day. Occasionally it can take a day or two longer. If your parcel is delayed, it can be tracked via a tracking number on the DHL website. Your tracking number is sent to you via email & SMS when your order is shipped by us. Please note that we are not responsible for any delays by DHL.
All parcels will require a signature when delivered. If an undelivered parcel is returned to us, no refunds will be made as fresh henna paste is a perishable product. We can arrange to resend all other products for an extra delivery charge.
For International delivery, all our non-perishable products are shipped via Royal Mail using the Tracked & Signed service. Once shipped, we are not responsible for delayed or lost parcels.