How long does delivery take ?
In the UK, all our products are shipped via Royal Mail. Recorded 1st class post is usually delivered in 1-3 days (this is not a Guaranteed service). Occasionally it can take longer. Guaranteed Next Day Delivery aims to deliver by 2pm the next working day (Mon-Fri). If your parcel is delayed, it can be tracked via a tracking number on the Royal Mail website. Your tracking number is sent to you via email when your order is shipped by us. Please note that we are not responsible for any delays by Royal mail. For all lost parcels, it may be possible to claim compensation from Royal Mail. This is on a case-to-case basis & may not always be guaranteed.
All parcels will require a signature when delivered. If an undelivered parcel is returned to us, no refunds will be made as fresh henna paste is a perishable product. We can arrange to resend all other products for an extra delivery charge.
For International delivery, all our non-perishable products are shipped via Royal Mail using the Tracked & Signed service. Once shipped, we are not responsible for delayed or lost parcels.